SMSM Word Return Policy

At SMSM Word, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Our Hassle-Free Return Policy:

  • Eligibility: You can return most items purchased at SMSM Word within 21 days of delivery for a full refund, exchange, or store credit.
  • Conditions: Items must be returned in their original condition, unworn, unused, with all original tags and packaging intact.
  • Exceptions: For hygiene reasons, certain items cannot be returned, including:
    • Makeup and fragrances.
    • Food items.
    • Undergarments.
    • Earrings.
  • Process:
    1. Initiate a Return: Contact our customer support team at [Care@smsmpay.com or +971505868330] to initiate a return and receive a Return Merchandise Authorization (RMA) number.
    2. Pack Your Return: Securely repackage the item in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.  
    3. Ship Your Return: Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item).   
  • Refunds: Once we receive your return and verify its condition, we will process your refund to your original payment method within 7 business days.
  • Exchanges: If you’d like to exchange an item for a different size or color, please indicate this when you contact our customer support team.
  • Store Credit: You can also choose to receive store credit for the returned item, which can be used for future purchases on our website.

Faulty or Damaged Items:

  • If you receive a faulty or damaged item, please contact us immediately. We will gladly replace the item or issue a full refund, including any shipping costs.

Need Help?

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We are always happy to assist you. 

Phone: +971505868330 – +201002600717
WhatsApp: +971-50-5868330
E-Mail: Care@smsmpay.com