Shipping and Delivery Policy for SMSM Word

At SMSM Word, we are committed to providing the best possible shopping experience, which includes delivering your products to you safely, quickly, and efficiently. Please review the following shipping and delivery policy carefully:

1. Shipping within the United Arab Emirates:

  • Shipping Options:

    • Express Delivery: (1-2 business days) – Cost: 50 AED
    • Standard Delivery: (3-5 business days) – Cost: 35 AED
    • Free Shipping: For orders over 500 AED.

  • Coverage Areas: We cover all Emirates of the UAE.

  • Shipping Carriers: We partner with reliable shipping companies such as Fetchr, FedEx and Aramex to provide high-quality delivery services.

  • Shipment Tracking: You will receive a tracking number via email once your order has been shipped.

2. Shipping to GCC Countries:

  • Shipping Options:

    • Express Shipping: (3-5 business days) – Cost: Starts from 110 AED (Cost varies depending on the weight of the shipment and destination)
    • Standard Shipping: (7-10 business days) – Cost: Starts from 70 AED (Cost varies depending on the weight of the shipment and destination)

  • Coverage Areas: We cover all GCC countries (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain).

  • Shipping Carriers: We partner with global shipping companies such as DHL and FedEx to provide reliable international delivery services.

  • Shipment Tracking: You will receive a tracking number via email once your order has been shipped.

3. Shipping to the Rest of the World:

  • Shipping Options:

    • Express Shipping: (5-10 business days) – Cost: Starts from 200 AED (Cost varies depending on the weight of the shipment and destination)
    • Standard Shipping: (10-15 business days) – Cost: Starts from 100 AED (Cost varies depending on the weight of the shipment and destination)

  • Coverage Areas: We cover most countries around the world.

  • Shipping Carriers: We partner with global shipping companies such as DHL, FedEx, and UPS to provide reliable international delivery services.

  • Shipment Tracking: You will receive a tracking number via email once your order has been shipped.

Important Information:

  • Customs Fees: The customer is responsible for any customs duties or taxes imposed on the shipment in the destination country.
  • Delivery Address: Please ensure that the delivery address provided is correct to avoid any delays in receiving the shipment.
  • Processing Time: It takes 1 to 2 business days to prepare the order for shipment.
  • Delivery on Public Holidays: Shipping and delivery operations may be delayed on public holidays and weekends.
  • Return Policy: Please refer to our Return Policy for information on how to return products.

We strive to provide the best shipping and delivery service to our customers. If you have any questions, please do not hesitate to contact us.

Phone: +971505868330 – +201002600717
WhatsApp: +971-50-5868330
E-Mail: Care@smsmpay.com

Note: This policy is subject to change at any time. Please check this page periodically for the latest updates.